Industry Leaders and Top Brands Join The Fulfilment Summit

The Fulfilment Summit, a one day virtual event running on 26 May 2021, has thus far attracted leading fulfillment and eCommerce brands, as well as the most innovative disruptors from local and African markets. 

The event is part of the renowned ECOM 20/20 series which has taken place in Cape Town for the last six years. Over the years, the ECOM expo’s have attracted brands like DHL, Standard Bank, Yuppiechef, UCook, Spree and Takealot to sponsor and share their experiences with the audiences.

As a digital offshoot of these events, The Fulfilment Summit explores leading fulfilment strategies across path to purchase, pick, pack and delivery operations. The virtual summit will unpack the problems and added pressures that an accelerated digital economy has posed on businesses and their customers while exploring three avenues of particular contention.

Key Industry Insights

TFS has to date, secured some of the leading minds within the fulfilment and delivery space to share their insights, case studies and expertise. Already confirmed on the agenda are:

  • Dinesh Patel, Founder and CEO, OrderIn; 
  • Anita Erasmus, Business Manager,;
  • Thembani Biyam, Chief Operating Officer, OrderIn,
  • Marc Emert, Sales Leader, Africa, SAP Customer Experience;
  • Phil Marais, Head of Africa and Brazil Supply Chain, Cotton On;
  • Enrico Ferigolli, CEO/Founder, Bottles;
  • Peter Allerstorfer, UCOOK; 
  • Warren Le Rey, Chief Marketing Officer,; 
  • Marc Emert, Sales Leader, Africa, SAP Customer Experience;
  • Kimberley Taylor, Founder and CEO, Cowa Bunga;
  • Dirk van der Walt, Founder and CSO, We Buy Cars;
  • Vutlharhi Valoyi, Founder & CEO, Zulzi.

Series sponsors include uAfrica, SAP, OrderIn and Parcelit, who will have a strong presence throughout the event. Not only will they be sharing their practical experiences with the audience, but they will be able to interact digitally with them. The digital platform allows them capabilities to connect with potential customers through:

  • Virtual exhibition booths; 
  • Virtual networking; 
  • Contact swops;
  • And educational keynotes and panel discussions.

The summit will be unpacking key topics within the delivery and fulfilment space, speaking directly to operations, ecommerce and executive teams. Attendees can expect to hear case studies on: 

  • Omnichannel Distribution;
  • Inventory Management;
  • Warehousing, Fulfilment & Packaging;
  • Shipping & Delivery;
  • International Expansion;
  • Customer Experience & Expectations;
  • Marketing, Ecommerce, Operations Communications;
  • Sourcing Talent & Hiring;
  • Peak Season Management;
  • Future Trends.

Fulfilment Post-COVID-19

The event has come together in light of a significantly altered landscape of the fulfilment industry globally due to the impacts of the COVID-19 pandemic. Online retailers and eCommerce stores had to significantly pivot their operations to cater for the restrictions of lockdown, social distancing, and a more active digital customer. 

By June 2020, global retail website visits were up to 22 billion a month, up from 16 billion visits in January that year. eCommerce companies compared online sales to that of Black Friday every day for several months. And the growth has not slowed. In fact, experts claim that COVID-19 has marked a significant shift in global online sales, with customers more and more likely to choose online purchasing than in-store. 

COVID-19 forced a rapid acceleration in business transformation within e-tailers and online brands to keep up with a significant change in customer behavior. These key learnings will be shared by the speaker panel. They will unpack the challenges that were faced, obstacles that were overcome and how operations were rapidly transformed to keep up with the new socially-distanced world. 

To register to hear these case-studies, to join the speaking panel, or to enquire about sponsorship opportunities at the event, visit To speak at the event, contact Sherryn at, or for sponsorship, contact Glanville

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